If your retailer is experiencing an error or issue checking out your brand, you may have restrictions in place within your settings preventing successful checkout.
What settings could be restricting my retailer from ordering?
- Country restrictions: You can check your Shop settings to view if you have any restricted countries, and make adjustments if your retailer is being blocked from purchasing from you for this reason. For more information on adjusting the countries you sell to, visit Can I control the locations where my shop is live?
- Online-only restrictions: If you have a retailer who is selling online-only, and you have setting restrictions in place for this business type, you can adjust your Shop settings if you’d like to allow them to order. For more information on adjusting online only restrictions, visit What are online-only retailers?
- Shop pause: If you’ve put your shop on pause mode, retailers won’t be able to place an order while your pause is in place. For more information on pausing your shop, visit Pause my shop
- Active exclusivity agreement: If you have an active exclusivity agreement in place with a retailer, another retailer in the same area won’t be able to order from you. For more information about exclusivity, visit What happens to other retailers located in areas with active exclusivity agreements?
- Product-level restrictions: You may have restricted certain products from being sold in specific countries or regions. You can review this by navigating to the Availability by country section within the individual product listing. For more information on adjusting this, visit Can I control where I sell my products?
If these don’t apply to the situation with your retailer, please let us know and we’ll connect you with a support specialist to help.