Faire offers different support options depending on your account and membership. To see which options are available to you, visit the Help Center.
What are my support options?
Depending on your account, you will have access to one of the following:
Chat with the Virtual Assistant:
- In the Help Center, select Chat with us in the bottom right corner
- Provide more details about your issue
- The assistant will provide an answer or, if further help is needed, direct you to:
Contact Faire Support via the Help Center:
- In the Help Center, select Contact Us
- Provide more details about your issue
- Follow the prompts and choose from the available options listed in the Contact Us section:
When are chat and phone available?
Phone and chat support are subject to hours of operation which may differ by region:
Chat Support Hours of Operation
- United States: 9 AM – 8 PM EST
- Canada: 9 AM – 8 PM EST
- Europe: 9 AM – 5 PM GMT
- Australia: 9 AM – 5 PM AEST
- Other regions: 9 AM – 8 PM EST
Phone Support Hours of Operation
- United States 9 AM – 8 PM EST
- Canada: 9 AM – 8 PM EST
- United Kingdom: 9 AM – 5 PM GMT
Does Faire have a phone number I can call?
No. If you are an Insider Member in the US, UK, or Canada you have access to request a callback.