Ship with Faire allows you to print your shipping labels through Faire to receive low carrier rates while paying zero shipping fees upfront. We’ll automatically record the shipping cost and tracking number from the carrier to help save you time!

Ship with Faire is currently available to brands in the following locations:

• Australia
• Austria
• Belgium
• Canada
• Denmark
• Finland
• France
• Germany
• Ireland
• Italy
• Netherlands
• Norway
• Portugal
• Spain
• Sweden
• United Kingdom
• United States

Pallet shipping, expedited shipping, and overnight shipping are not supported on Faire.

Dangerous Goods or Hazardous Materials shipments are strictly forbidden through Ship with Faire

• Ship with Faire does not support shipments of dangerous goods (DG) or hazardous materials¹ (HazMat)

If your products qualify as hazardous materials or dangerous goods, you will need to ship them using Ship on your Own and make sure to include all documentation and labeling required by your chosen carrier to support a smooth shipment.

¹The following terms may indicate hazardous materials or dangerous goods:

Acidic, Caustic, Combustible Communicable, Compressed Gas, Corrosive, Explosive, Flammable, Infectious, Inflammable, Poison, Radioactive, Refrigerated, Toxic, Volatile.

• Warning : when using reused boxes to package your orders, please remember to remove any sticker that may indicate the content of the box contains dangerous goods or HazMat products. You are responsible for making sure there is no reused label containing HazMat or DG indicative words (example : battery)

If you are shipping products with boxes that have these stickers or labels, your package will be considered HazMat by the carriers and Faire reserves the right to review your ability to sell on our platform, and to terminate service to your account.

Faire will not take responsibility if you use Ship with Faire to ship dangerous goods through Faire’s accounts.

How do I create shipping labels?

1. Choose your package type and enter your package dimensions and weight:
   • Each FedEx package cannot exceed 150 lbs, additional package size limits can be found here.
   • Each UPS package cannot exceed 150 lbs, additional package size limits can be found here.
   • Each DHL package cannot exceed 70kg/154 lbs, or the following maximum dimensions 120 x 80 x 80 cm (L x W x H). Choose your package type and enter your package dimensions and weight.
   • Each DPD package can not exceed 30Kg and 60cm in length.
   • Each Sendle package can not exceed 20kg and 120cm in length, additional size limits can be found here.
     
     
2. After adding your package weights and dimensions you can select Save next to the package dimensions to save it as a preset shipping box. You can reuse these saved dimensions next time you fulfill and order.
   
   
3. If you’d like to ship your order in multiple boxes, select Add another package to shipment.
   You cannot add more than 15 packages per shipment. If you require more than 15 packages, we recommend splitting the order.
   
   
4. Once the shipping info is entered, we’ll show a selection of carrier rates to choose from.
   
   
5. Select the carrier and price you would like to use.
   
   
6. If applicable, enter your handling and packaging fee for your order.
   • If you don’t see this option available, make sure this setting is toggled “on” in the shop settings tab of your brand portal. See below to show you how this can be done.
     
     
7. Once everything is complete, select Confirm And Print Label.
   
   • When printing DPD labels on an A4 printer, you’ll need to scale the PDF to 105%. Printing on a 4x6 printer, however, doesn’t require resizing the PDF.
8. If you are shipping an order internationally, you’ll be required to print the commercial invoice.
   
   
9. Drop off the package(s) to the carrier.
   
   

Please note, Faire is not able to schedule or pay for carrier pick-ups on your behalf. Please contact the carrier to schedule a pick-up if needed. You can schedule pick-ups using the links below.

• DHL
• FedEx
• UPS
• USPS
• DPD

UPS and DHL pickups are available through Ship with Faire in some European countries, and FedEx pickup is available for US and Canada. To, learn more, please visit: Scheduling a Ship With Faire pickup, For European brands, for European brands or Scheduling a Ship With Faire pickup, for North American brands.

How do I cancel a shipping label?

You can cancel a Ship with Faire label as long as you haven’t already shipped the corresponding order. Once the label has been scanned into transit, it can’t be canceled. If you need to make changes to your order or to the shipping information after you have already created your labels, the best option is to cancel the initial shipping label and create a new one.

To cancel the label:

1. Go to the Shipping info section of your order fulfillment page
2. Select Cancel
3. Create and print new labels through Ship with Faire

If you cancel every label on an order, it will move back to the Unfulfilled status, and you can create a new label when you’re ready.

Cancelling a label cannot be undone. To avoid mistakes, we suggest checking quantities and shipping details carefully before creating your label.

What is a commercial invoice?

Orders shipping internationally will require a commercial invoice upon import. For every international order, Faire generates a commercial invoice, populated with the product information in your account. (This includes HS or tariff codes, weight, value of the goods, country of origin and other details.)

Please note, depending on the products you are shipping and the requirements specific to the country, or product type, additional fields might be required on the commercial invoice; or longer tariff codes in this case, we recommend you create your own commercial invoice.

Harmonized system (HS) codes (or tariffs) are an international customs classification system used by most trading nations throughout the world. Tariff codes will be required on any cross-border commercial invoices. These are universal codes, you can use any tariff code finder.

We have listed a few international tariff code finders below:

• Tariff code finder if you ship from the US
• Tariff code finder if you ship from the EU
• Tariff code finder if you ship from the UK

Please note: The Faire generated commercial invoice only supports 6 digit tariff codes, if the products you are shipping require longer tariff codes, we recommend you create your own commercial invoice to ensure import duties are applied correctly for your retailer.

If the Faire generated Commercial invoice is suitable for your products and your shipment:

Click on the Print Commercial Invoice to print three (3) copies of the commercial invoice. Provide a signature on each copy you print.

• #1 copy goes inside the package
• #2 copy goes on the outside contained within the airbill pouch with the shipping label
• #3 copy is provided to the carrier directly

Please note: Retailers may also reach out to provide their brokerage information for importing. If a retailer provides this, please include this on the commercial invoice as well. The carrier will reach out to the parties listed on the commercial invoice if any information is missing upon import.

Insurance

For information about insurance options, visit Ship with Faire Insurance

Handling and packaging costs

Our Ship with Faire feature lets you add a handling and packaging fee to your orders, helping cover costs like packaging materials and warehouse or 3PL fees. However, this fee cannot be used to offset other business expenses, such as rising supply costs.

You can set handling and packaging fees—capped at $15 USD per order—by visiting Shop settings in your brand portal. Once the setting is toggled on, the order fulfillment page will display a field for you to enter your handling and packaging fee to be added to the order.