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As of December 6th, 2022, Faire launched an Insider Free Shipping Partnership Program to help our European brands access the US market.
To support your business growth, this new partnership program will allow you to offer free shipping on eligible orders placed by eligible Insider members in the US by splitting the shipping cost with Faire. (To learn more about eligible orders, refer to this section). Once opted in, you’ll pay 50% of the total shipping, and we’ll handle the rest of the reimbursable shipping costs. We will also cover 100% of the import duties on eligible orders on behalf of your retailers as part of the partnership program.
We created this program to help you get discovered by eligible US Insider retailers and enable them to confidently place orders with your brand by offering free shipping and import duties. We hope this program will be a valuable marketing tool to help boost your US sales! Please note, you can opt in or out at any time.
Conditions apply*
There is no monthly subscription. This program is a partnership where Faire will split the shipping cost of Insider orders from eligible Insider retailers in the US with you.
Your portion of the shipping cost will be deducted from your payout as each order comes in. Opting into this program is free, and you won't be charged for pausing it at any time.
Our US Insider program has been around for 4 years, and has a membership of over 60,000 US retailers. These members are some of our highest-value, longest-tenured retailers on Faire, ordering on average 2x more than non-members.
In the US, retailers that are Insider members receive the following benefits as part of their membership:
We personalize which Insider members in the US are eligible to receive free shipping from you. We account for a few factors in deciding which brands have shipping covered, including the brand’s shipping location, estimated shipping cost, and other factors.
Once a US Insider member places an order eligible for free shipping from your brand, they’ll continue to qualify for Insider free shipping with you if all the following are true:
Any reorders placed by US insiders from your brand will automatically be considered eligible for this program as long as the retailer continues being an Insider, and you are opted into the Program.
In your order page, you’ll be able to see that you received the order as part of the program.
When you click into the order, you will again see that the shipping costs will be split between you and Faire:
To opt in:
You can pause the program at any time. To pause:
Please note, the pause will be effective on future orders. It will not retroactively impact the shipping applied to orders placed before the pause.
No, you can’t choose which orders or which Insider retailers the program applies to, as this is not a manual process.
You are, however, free to accept or cancel any order you receive on Faire, which includes orders that the shipping partnership program applies to. To learn more, visit I can't fulfill an order.
When fulfilling the order, depending on your location and shipping method(s) available, you will be prompted to select your shipping method. Please note that Ship with Faire is currently available to brands in select countries, to learn more, visit Ship with Faire.
If multiple free shipping promotions apply, you’ll always be charged the lowest shipping cost possible. If Faire fully covers free shipping for a retailer for any reason, you’ll never pay any shipping costs—even if the order qualifies for the Insider free shipping partnership program. This means that even if you turn on this program, Faire will fully cover shipping costs on orders covered by other promotions, such as orders placed by new Faire retailers who join via Faire Direct during their first year at Faire.
If you’re running a free shipping promotion on your products via your Promotions tab, you’ll still only pay half the shipping cost on orders that qualify for this partnership program.
No, this program is specifically designed to help you access eligible Insider members in the US market.
For more information about how Insider works in Europe, please visit: What is Insider for European Retailers?
Eligible US Insider members for whom this program applies will see:
There are various ways you can try to decrease shipping costs.
Shipping costs are not factored into the commission calculation. For more information around how payouts are calculated on Faire, visit How is my payout calculated?
This promotion won’t directly impact your ranking. However, page conversion is one of the many factors that does have an impact on overall ranking. As a result, the program could indirectly improve your overall page conversion, and consequently improve your ranking.
*Please note, this program may not be available to every customer at this time. We also reserve the right to make changes to this program, including its duration and eligibility, for reasons inline with our terms of service.
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